REFUND POLICY

Last Updated: 10/11/2025

Thank you for shopping with Scostia.shop, managed by Bhesaniya Yagnesh Hasmukhbhai.
We value your satisfaction and aim to make your shopping experience as smooth as possible.

Please read our Refund & Return Policy carefully to understand our procedures and conditions.

1. Eligibility for Returns and Refunds

We accept returns or refunds only under the following conditions:

  • The product is damaged, defective, or incorrect on arrival.

  • You notify us within 48 hours of delivery with clear proof (images or videos).

  • The product is unused, in original packaging, and with all tags intact.

Products not meeting these conditions may not be eligible for return or refund.

2. Non-Returnable Items

Certain categories of items cannot be returned or refunded, including:

  • Items purchased during clearance or sale periods.

  • Products that have been used, washed, or altered.

  • Personal care, hygiene, or intimate items (for safety reasons).

  • Digital or downloadable goods (if applicable).

3. Process for Return or Replacement

If you receive a damaged, defective, or incorrect item:

  1. Contact us within 48 hours of receiving your order.

  2. Provide your order number, a brief description of the issue, and clear photos/videos.

  3. Our support team will review your request and confirm eligibility.

  4. If approved, we will arrange a replacement or return pickup (depending on your location).

  5. Once the product is received and inspected, your replacement will be sent or refund processed.

4. Refund Method and Timeline

Once approved, refunds are processed to your original payment method (bank, card, wallet, or UPI).
Please allow 5–7 business days after product receipt for your refund to reflect in your account.

Note: Processing times may vary depending on your bank or payment provider.

5. Order Cancellations

  • Orders can be canceled within 12 hours of placement.

  • Once your order is shipped, cancellations are not allowed.

  • To cancel an order, contact us immediately at
    📧 Scostia.shop@hotmail.com or 📞 +91 9879613022.

If eligible, your refund will be initiated within 3–5 business days.

6. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  • Check your bank or payment provider first.

  • If it still hasn’t appeared, contact us at Scostia.shop@hotmail.com for assistance.

7. Exchange Policy

We offer exchanges only for defective or wrong items received.
If the requested replacement product is unavailable, we will issue a full refund.

8. Return Shipping Costs

  • If the return is due to our error (defective, wrong, or damaged product), we’ll cover the shipping cost.

  • For other reasons (e.g., change of mind), the customer will be responsible for return shipping.

9. Contact for Returns & Refunds

For any refund or return-related inquiries, please contact us:
📧 Email: Scostia.shop@hotmail.com
📞 Phone / WhatsApp: +91 9879613022
📍 Address: H-304, Yogi Villa Residency, Surat City, Surat, Gujarat, 395010, India

Our support team is available Monday to Saturday, 10:00 AM – 6:00 PM.