FAQ'S
Welcome to Scostia.shop FAQ section!
Here you’ll find quick answers to the most common questions about our products, orders, payments, shipping, and returns.
1. What is Scostia.shop?
Scostia.shop is an online shopping platform managed by Bhesaniya Yagnesh Hasmukhbhai, based in Surat, Gujarat.
We offer a wide range of quality products at affordable prices, delivered conveniently to your doorstep.
2. How do I place an order?
Simply browse our store, select the product you like, choose your preferred variant (if applicable), and click “Add to Cart.”
Once you’re ready, proceed to checkout, fill in your shipping and payment details, and confirm your order.
3. Do I need an account to place an order?
No, you can checkout as a guest.
However, creating an account helps you track your orders, save addresses, and receive exclusive offers.
4. What payment methods do you accept?
We accept secure online payments through major credit/debit cards, UPI, net banking, and popular digital wallets.
All payments are processed through Shopify’s secure payment gateway to ensure complete data protection.
5. How can I track my order?
Once your order is shipped, you will receive a tracking ID and link via email or SMS.
You can also visit our “Track Order” page and enter your tracking number to see real-time updates.
6. What are the shipping charges?
We offer free or minimal shipping charges depending on your order total and delivery location.
Exact shipping costs (if any) will be displayed at checkout before payment.
7. How long does delivery take?
Delivery times vary by location:
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Metro cities: 4–6 business days
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Other locations: 6–10 business days
You’ll receive timely updates throughout the shipping process.
8. Can I modify or cancel my order?
Orders can be modified or canceled within 12 hours of placement by contacting us at
📧 Scostia.shop@hotmail.com or 📞 +91 9879613022.
Once the order is shipped, changes or cancellations cannot be made.
9. What if I receive a damaged or defective product?
We’re very sorry if that happens!
Please contact us within 48 hours of delivery with clear photos of the issue.
Our team will review it and arrange a replacement or refund as per our Refund Policy.
10. What is your return and refund policy?
We offer easy returns and refunds on eligible items.
Please check our detailed Refund Policy page for the full process and eligibility conditions.
11. Do you ship internationally?
Currently, Scostia.shop ships only within India.
We are working to expand to international locations soon.
12. How can I contact customer support?
You can reach us anytime through:
📧 Email: Scostia.shop@hotmail.com
📞 Phone / WhatsApp: +91 9879613022
We aim to respond to all queries within 24–48 hours.
13. Are my personal details safe?
Absolutely.
We take your privacy very seriously.
All data is securely encrypted, and we never share your information with third parties.
Read more in our Privacy Policy.
14. Does Scostia.shop offer COD (Cash on Delivery)?
Yes, Cash on Delivery (COD) may be available on selected orders and locations.
Availability will be shown during checkout.
15. How can I stay updated on offers and discounts?
Subscribe to our newsletter or follow us on social media to get the latest updates, deals, and product launches.
Still Need Help?
If your question isn’t listed here, feel free to contact us at:
📧 Scostia.shop@hotmail.com
📞 +91 9879613022
We’re happy to assist you anytime!